Junior Infrastructure Engineer.
Base Package: USD 1,500.00 to USD 1,800.00
Location: Dili, Timor-Leste
Core Responsibilities:
- Provide Level 2 and Level 3 support.
- Respond to service request from clients via phone calls and service tickets.
- Develop and maintain a thorough understanding of our services, its deployment, implementation and use within client environments.
- Responsible for document infrastructure inventory, including server/system configuration and dependencies between systems.
- Focusing on continuous upgrades in supporting processes, operating standard and efficiency improvement.
- Participate in the design of information and operational support system.
- Assist Infrastructure Engineer and Technical Director with system/server administration.
- Performing hardware/system/server/storage installation.
- Focusing on continuous upgrades in supporting processes, operating standard and efficiency improvement.
- This role requires staff to perform on site activities and to be on site when required.
Minimum Requirements:
- Degree in computer science or related field although relevant experience is equally valuable.
- Minimum 2 years’ experience in Tier 2 support with Service Desk background.
- Understanding and experience of ITIL based service management.
- Good understanding of Microsoft products including Operating systems and applications.
- Good understanding of Active Directory Domain Services, DNS, DHCP and any other Windows Server roles.
- Good understanding of common business-class online backup solutions.
- Good understanding or patching, anti-malware products and system hardening.
- Basic understanding of Network support: Firewall, routing and security management.
- Proven analytical and problem-solving abilities.
- Excellent communication skills, both written and verbal.
- Experience working in a team-oriented, collaborative environment.
Preferred Requirements:
- ITIL Foundation certified or higher.
- Microsoft Certified System Associate (MCSA) or higher.
- Demonstrated technical competence with Windows Remote Desktop Services.
- Demonstrated technical competence with virtual solutions such as VMware or Hyper-V.
- Experience with Wireless Technologies and setup.
- Scripting with PowerShell
- Effective learning and willingness to adapt with new technologies.
Benefits:
- 13 month pay
- Annual leaves and sick leaves
- 1 return flight ticket per year to home country
- Insurance coverage
- Travel Allowance
- Company Leisure and activities
- Accommodation or Accommodation allowance
- Company mobile
Please email your latest CV to hr@quantech.tl and indicate the job position in your subject line.