Location: Dili, Timor-Leste
- Receives and handles requests for service, following agreed procedures.
- Promptly allocates calls as appropriate.
- Logs incidents and service requests and maintains relevant records.
- Performs simple security administration tasks.
- Maintains relevant records and documentation.
- Contributes, under instruction, to system operation.
- Following agreed procedures, performs simple installations, replaces consumable items, checks correct working of installations, and documents and reports on work completed.
- Undertakes other duties as required.
- Diploma or Degree in Information Technology related field
- Good in English communication and writing skills
- Familiar with Microsoft suite of products.
- Possess own transport
- Familiar with Service Desk environment
- Excellent knowledge of Microsoft Office 2016/2019 suite of products.
- Basic ITIL understanding & experience in dealing with SLA driven request
- A good knowledge of the IT hardware and software being used by users
- 13 month pay
- Annual leaves and sick leaves
- Insurance coverage
- Travel Allowance
- Company Leisure and activities
- Company mobile
To apply for this position please submit CV and application letter via email: email@example.com or in person to the Quantech office, Suite 328 – 329 Level 3, Timor Plaza, Rua Presidente Nicolau Lobato, Dili, Timor-Leste.